Results-driven information technology project management professional with over 13 years experience delivering superior results in multiple roles, including Project Management, Change Management, Release Management, Problem Management, IT Consulting, Systems Analysis, and Web Development.

Experienced in analyzing and researching business needs and facilitating the deployment of new hardware, software and procedures to increase efficiency throughout organizations. The Ability to quickly learn and apply new technologies and translate needs into valid technical solutions.

Organized, take-charge approach with exceptional follow-through abilities and problem solving skills, able to plan and oversee multiple projects from conception to successful conclusions. Possesses outstanding communication skills proven by effective interaction with management, team members, clients, and vendors.

• Managed project to redesign project management resources website to improve navigation and increase visitor satisfaction.
• Participated in large scale deployment of Blackberry handheld devices and software to P&G's North American Region.
• Participated in large scale project to upgrade all North America workstations to Windows XP.
• Managed large project to deploy a more cost effective dial up remote access solution for P&G's North American region.
• Managed backup and conversion of site workstations from Windows 95 to Windows 98.
• Managed site electronic workstation inventory cleanup project for P&G's Beckett Ridge Technical Center and Product Development Center.
• Managed conversion project to migrate P&G employees from cc:Mail to Lotus Notes for the Sharon Woods Technical Center

Software: eSupport, Marimba, Internet Explorer, Lotus Notes, Sametime, GRIC, Carbon Copy, Netmeeting, Nortel VPN, Norton Antivirus, Symantec Antivirus, Cerberus, Dreamweaver, PaintShop Pro, Adobe Photoshop, Palm Desktop, Intellisync and Microsoft Office including: Word, Excel, Access, PowerPoint, Outlook, FrontPage, and Project.

Programming Languages: XHTML, CSS, Javascript

Operating Systems: Windows 3.1, 95, 98, NT, 2000, XP Home and XP Professional

Networking: LAN, VPN, TCP/IP, Novell, Active Directory

 

General Electric/Logic Technology Inc., Project Management Consultant (Noveber 2006 - Present)

Contracted to manage IT project datacenter builds of application infrastructure.

Reynolds & Reynolds/Ajilon Consulting, Business Analyst I (March 2006 - September 2006)

Contracted to focus on developing detailed design specifications for CorVision and ASP.NET application change requests. Developing and executing test plans during quality assurance and customer acceptance testing. Ensured Sarbanes-Oxley compliance for all department change work orders.

PMFORUM.ORG, Inc., Project Manager/Webmaster (January 2005 - March 2006)

Project to design and implement improvements to website functionality, appearance and navigation thereby improving visitor traffic and increasing advertising revenue. Design improvements Increased traffic to over 150,000 page views per month and advertising revenue to over $2000.00 per month.

 

Regional Change Manager/Support Specialist/Project Leader

Retained when Procter & Gamble IT Operations were outsourced to Hewlett-Packard to facilitate and ensure the transfer of Procter & Gamble regional 2nd tier support and projects transferred smoothly into Hewlett-Packard processes and procedures.

 

Regional Change Manager/Support Specialist/Project Leader (2001 – 2003)

Promoted into newly created team to establish Tier 2 support processes for Procter & Gamble users throughout North America, Puerto Rico and Costa Rica and ensure successful deployment of new services. Developed and provided technical guidance, training and support for 1st level technical support personnel. Accountable for overall success of assigned software deployment projects in the North America Region.

Operating System Administrator/Release Manager (1999 – 2001)

Chosen to provide change and release management responsibilities for application and technology deployments at the Beckett Ridge Technical and Product Development Center. Collaborated with management and global support on the integration and implementation of software changes pushed to end user computers. Project Management responsibilities for deploying needed software and upgrades. Performed advanced IT systems analysis on site technical escalations, getting appropriate resources involved to resolve issues when unable to resolve solely. Trained site support resources and call center agents on new technologies, technical deployments, and specialized support contact information. Participated in regional project to manage and reconcile site workstation inventory.

Information Technology Consultant (1996 – 1999)

Advanced to provide technical consulting and support to Cincinnati Corporate Facilities clients. Led and collaborated with business partners and the IT staff to develop and implement process improvements and priorities for technology implementations. Evaluated, selected, controlled deployment and provided training to meet the needs of my Customers.

Support Specialist (1995 – 1996)

Provided all IT related services to P&G's Legal department including; Novell administration, cc:Mail administration, software/hardware updates, capital spending/asset management and desk side support.

Administrative Assistant (1991 – 1995)

Provide administrative support to Procter & Gamble's Real Estate Department.